We pride ourselves in the quality of our products, which means running a rigorous quality control program. An independent laboratory tests all of our batches for total bacteria, Salmonella, and E. coli O157:H7. Even though we test our products before
Our packaging is pretty special and one of the big factors is how it keeps your pet food safe while staying fresh. Our meal packages can withstand high temperatures without affecting the quality or safety of the food, but should not be stored at temp
We are still a small business and we also have goals to keep our business as sustainable as possible. If we were to make smaller pouches and ship them to customers individually, then that would introduce a whole list of costs and wasteful steps to ou
We partner with TerraCycle to recycle our meal pouches. If you click on Recycling Program at the bottom of our website, it will take you to our page on their website. Through our partnership with Terracycle, our customers can even request a free mail
The treat bags are unfortunately non-recyclable, due to the plastic lining on the inside that is required to maintain our human-grade food safety status. Our biscuit bags are made from recycled materials, and many of our ingredients are upcycled. Our
Because we’re not full and balanced by AAFCO standards (we're off by a few decimal points because we choose not to add supplements to our meals), we don’t make any weight or age classification claims. It is best to speak with a vet to assure that a p
The pouch food has benefits for everyone! As an owner, you have an all natural pet meal available in a convenient pouch for use at home or on-the-go. No need to mix water or defrost; just open and serve. You can easily store the pouch refrigerated in
You can see a picture of each meal and treat on its respective product page on our website. The meat and vegetables are easily visible in our dog meals! We also show examples of what each meal looks like when it's used as a mix-in or topper.
There is much debate about raw diets versus cooked. We follow the data showing that a cooked diet is just as nutritional for dogs and cats and it provides a safer handling protocol -- both during production as well as for the consumer. Gently cooked
Our products are available on our own website and on Amazon and Chewy. Additionally, we're available at specialty pet and food stores around the country. Our meals and treats are sold internationally in Canada, Japan, China and Korea. Use our store l
Because our meals can be used as a topper, mix-in, or standalone meal, and because there is such a variance in the size and activity level of dogs (and cats, to a lesser extent), we aren’t able to give exact feeding costs to anyone. However, there is
We do not have a monitored customer service phone number, so contacting customer support through the chat box or by emailing [email protected] is the most effective way to receive help.
Our gift cards are sent manually and not automatically, so the gift card code will be emailed soon following our fulfillment schedule (typically the next business day).
You can absolutely make similar food for your dog or cat at home. There are several excellent websites that can provide guidance on how to prepare home cooked meals. We created our recipes after extensive research on homemade pet food, consulting vet
Our prices are based on the fresh human-grade ingredients that we use to provide pets with the healthiest diet. By supplementing your pet's diet with human-grade ingredients that are highly digestible, you will be providing your pet with wholesome in
This product is intended for use as a rotational meal or an enhancement to dry food or canned food. In some cases, a diet of only this product could be beneficial but please seek advice from your veterinarian. Our meats and vegetables are whole foods
We bake our biscuits in a commercial kitchen right here in Portland, Oregon and our PPFC facilities are licensed as pet food and human food manufacturers.
Our dog and cat meals are both produced in peanut-free facilities. While we sanitize thoroughly between changes in recipe production, all of our treats are made in the same facility and most of our treats contain peanut butter.
Our products are all cooked and do not carry the same risks as raw (including freeze dried raw like the other Portland, OR based company who had to recall one product) does when it comes to Avian Flu. Cooking poultry to an internal temperature of at