Sorry to hear your package is currently running behind schedule or missing.Often when packages are marked delivered but missing they will turn up within 3 days. Most of the time when this happens it is because a package just missed getting out of the

<div data-block="true" data-editor="d5i3f" data-offset-key="3qg1k-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="983vk" data-offset-key="6oob-0-0" id="isPasted"><div data-offset-key="6oob-0-0"><span data-offset-key="6oob-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Sorry to hear your package is currently running behind schedule or missing.</span></span></div></div><div data-block="true" data-editor="983vk" data-offset-key="4ded1-0-0"><div data-offset-key="4ded1-0-0"><span data-offset-key="4ded1-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="983vk" data-offset-key="2p5s6-0-0"><div data-offset-key="2p5s6-0-0"><span data-offset-key="2p5s6-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Often when packages are marked delivered but missing they will turn up within 3 days. Most of the time when this happens it is because a package just missed getting out of the truck. There are times that tracking status says delivered but it doesn&apos;t get dropped off until the next day or so. It could possibly be hiding in a funny spot (check all areas as one time a customer had their left under a tarp &#x1F602;), or if you have not already, double check the location left (mailbox, post office, parcel locker) and reach out directly to the carrier if it is unfamiliar.</span></span></div></div><div data-block="true" data-editor="983vk" data-offset-key="2edg1-0-0"><div data-offset-key="2edg1-0-0"><span data-offset-key="2edg1-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="983vk" data-offset-key="d9i71-0-0"><div data-offset-key="d9i71-0-0"><span data-offset-key="d9i71-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">We offer to send a replacement shipment for your order 14 days after pickup by carrier if it has not yet arrived. Due to high volumes for all carriers please understand that shipments can be delayed for extended periods. Please reply to our support team after that window and they will have your replacement package shipped out immediately.</span></span></div></div></div><div data-block="true" data-editor="d5i3f" data-offset-key="d8l8e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Delayed and/or Missing Package

We typically take 2 business days (3 during Holidays and Sales) to ship orders. Orders placed Thursday - Sunday will go out the following Monday & Tuesday. There is no fulfillment of orders on Weekends or Holidays. You will receive an email with a tr

<p><span style="text-decoration:none;">We typically take 2 business days (3 during Holidays and Sales) to ship orders. Orders placed Thursday - Sunday will go out the following Monday &amp; Tuesday. There is no fulfillment of orders on Weekends or Holidays.</span></p><p dir="ltr"><span style="text-decoration:none;">You will receive an email with a tracking number once we have packed your order, which will then update typically in 24-28 hours with an expected delivery date.</span></p>

When will my order ship?

Unfortunately at this time we do not have a way of indicating a preferred shipping service. Please use our store locator to find PPFC products near you:. https://portlandpetfoodcompany.com/tools/store-locator

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Unfortunately at this time we do not have a way of indicating a preferred shipping service.</span></p><p dir="ltr"><span style="text-decoration:none;">Please use our store locator to find PPFC products near you:</span></p><p dir="ltr"><a href="https://portlandpetfoodcompany.com/tools/store-locator" style="text-decoration:none;"><span style="text-decoration:underline;">https://portlandpetfoodcompany.com/tools/store-locator</span></a></p>

Can I choose my shipping service?

Portland Pet Food Company

Learn about Portland Pet Food Company’s shipping policies, including info about when your order will ship and what to do if it’s delayed or missing.

Order Shipping | Portland Pet Food Company | Delayed, Missing

Shipping & Fulfilment

Shipping

Do I need to worry about Salmonella and E. coli with PPFC food?

How hot can a pouch get during shipping before the product spoils?

Do you give out free samples?

How do I recycle my pouches?

Why isn't the biscuit bag recyclable?

Can I feed this to my puppy or kitten?

Why did you choose to make a shelf stable food in a pouch?

What does your food look like?

Why do you make cooked food instead of raw?

Where can I buy your food?

How much would it cost me to use your meals?

What is your phone number?

Where is my gift card?

Why should I buy your products when I could make something similar at home?

Why are your products so expensive?

Do I need to add supplements to your food?

Where do you make your products?

Are your products made in a peanut-free facility?

What are you doing to prevent concerns about Avian Flu?

General Product

Why does PPFC use eggshell calcium instead of ground bone in their products?

Where does PPFC source their meat, vegetables, and rice/grains?

Are there any “By-Products” in your food?

Are the meals and treats preservative free?

Are there any hidden ingredients?

Why is there salt in the meals?

Why do you use vegetable oil and not olive oil?

Why do you have chicken broth in your cat meals?

Ingredients

Do you have any gluten/wheat free/grain free options?

Why is this product labeled as a supplemental meal/treat?

How can the pouch food be shelf stable for 24 months? And is it ready to eat?

Is there enough protein?

How much should I feed my dog?

How do you compare wet to dry matter basis to know the level of nutrients?

Can I freeze meals? How do I store meals?

How long can I leave a dog meal out?

Do you make a larger dog pouch?

Is the pouch resealable?

It's hard to get food out of the pouch

What flavor should I try?

Can I get the variety pack with changes to it?

Meals

Is there beer/alcohol in dog treats?

What else is in the spent grain treats?

What is the shelf life for treats?

Treats

Dog Product Questions

Is your food good for diabetic cats? Is it good for cats with kidney disease?

Is your food good for cats with a urinary tract infection?

Do you make a larger size pouch?

How much should I feed my cat?

Cat Product Questions

Amazon: we do not ship these orders

Can I return product I bought on your site?

Dissatisfied with product - How to return if not bought direct?

Returns

How to Edit Shipping/Delivery Frequency

How to Add New Items to Current Subscription

How to log into account

Account Management

Subscriptions

Free Item Add On

Do you have discounts for service animals/veterinarians/pet professionals?

Promotions