Delayed and/or Missing PackageUpdated 7 months ago
Sorry to hear your package is currently running behind schedule or missing.
Often when packages are marked delivered but missing they will turn up within 3 days. Most of the time when this happens it is because a package just missed getting out of the truck. There are times that tracking status says delivered but it doesn't get dropped off until the next day or so. It could possibly be hiding in a funny spot (check all areas as one time a customer had their left under a tarp 😂), or if you have not already, double check the location left (mailbox, post office, parcel locker) and reach out directly to the carrier if it is unfamiliar.
We offer to send a replacement shipment for your order 14 days after pickup by carrier if it has not yet arrived. Due to high volumes for all carriers please understand that shipments can be delayed for extended periods. Please reply to our support team after that window and they will have your replacement package shipped out immediately.