Sorry to hear that PPFC was not a good fit. We cannot accept any returns of unopened or opened product due to the safety of our food products. We are unable to cancel and there are no refunds on orders once they have been processed and confirmed with

<p style="box-sizing: border-box; color: rgb(7, 1, 0); margin: 0px 0px 19.4444px; font-family: brandon_grotesqueregular; font-size: 23px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sorry to hear that PPFC was not a good fit. We cannot accept any returns of unopened or opened product due to the safety of our food products. We are unable to cancel and there are no refunds on orders once they have been processed and confirmed with the exception of orders that fall under our <a href="https://portlandpetfoodcompany.com/policies/refund-policy" rel="noopener noreferrer" target="_blank">30 Day Money Back Guarantee for 1st Time Buyer</a>. We hope you understand this is for the safety of your pet and others. We recommend donating any unopened product to a shelter, food bank, or pet in need.&#xA0;

Can I return product I bought on your site?

Thank you for your feedback. Please handle all returns with point of purchase directly.

<span id="isPasted" style="color: rgb(7, 1, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Thank you for your feedback. Please handle all returns with point of purchase directly.

Dissatisfied with product - How to return if not bought direct?

Portland Pet Food Company

Learn about Portland Pet Food Company’s return policies for dog food toppers, cat food toppers, and dog treats purchased online or in stores.

Returns Policies | Portland Pet Food Company | Online Orders

Shipping & Fulfilment

Returns

Do I need to worry about Salmonella and E. coli with PPFC food?

How hot can a pouch get during shipping before the product spoils?

Do you give out free samples?

How do I recycle my pouches?

Why isn't the biscuit bag recyclable?

Can I feed this to my puppy or kitten?

Why did you choose to make a shelf stable food in a pouch?

What does your food look like?

Why do you make cooked food instead of raw?

Where can I buy your food?

How much would it cost me to use your meals?

What is your phone number?

Where is my gift card?

Why should I buy your products when I could make something similar at home?

Why are your products so expensive?

Do I need to add supplements to your food?

Where do you make your products?

Are your products made in a peanut-free facility?

What are you doing to prevent concerns about Avian Flu?

General Product

Why does PPFC use eggshell calcium instead of ground bone in their products?

Where does PPFC source their meat, vegetables, and rice/grains?

Are there any “By-Products” in your food?

Are the meals and treats preservative free?

Are there any hidden ingredients?

Why is there salt in the meals?

Why do you use vegetable oil and not olive oil?

Why do you have chicken broth in your cat meals?

Ingredients

Do you have any gluten/wheat free/grain free options?

Why is this product labeled as a supplemental meal/treat?

How can the pouch food be shelf stable for 24 months? And is it ready to eat?

Is there enough protein?

How much should I feed my dog?

How do you compare wet to dry matter basis to know the level of nutrients?

Can I freeze meals? How do I store meals?

How long can I leave a dog meal out?

Do you make a larger dog pouch?

Is the pouch resealable?

It's hard to get food out of the pouch

What flavor should I try?

Can I get the variety pack with changes to it?

Meals

Is there beer/alcohol in dog treats?

What else is in the spent grain treats?

What is the shelf life for treats?

Treats

Dog Product Questions

Is your food good for diabetic cats? Is it good for cats with kidney disease?

Is your food good for cats with a urinary tract infection?

Do you make a larger size pouch?

How much should I feed my cat?

Cat Product Questions

Amazon: we do not ship these orders

Delayed and/or Missing Package

When will my order ship?

Can I choose my shipping service?

Shipping

How to Edit Shipping/Delivery Frequency

How to Add New Items to Current Subscription

How to log into account

Account Management

Subscriptions

Free Item Add On

Do you have discounts for service animals/veterinarians/pet professionals?

Promotions